Facebook Inc. claimed yesterday that it had restored all service to its website, apps, and Instagram. Two of the world’s largest social networking platforms—Facebook and Instagram—suffered a massive outage that frustrated members around the world for almost 24 hours.
In a tweet from Facebook, it blamed all outages on a server configuration update that it was planning for some time. However, many users believe that they might have been notified of the impending outage if it were true.
Facebook also claimed that it was thinking about offering a refund to advertisers who lost the marketing time that they paid for in advance. Internet trackers spent hours looking into the issue and were capable of determining that the problem appeared to affect members in North America, South America, Japan, and Europe.
A Facebook Inc. spokesperson claimed that a server configuration is what caused the issue for Facebook, Instagram, and application services. The spokesperson was also set to apologize for the inconvenience and advised all users that the platforms were up and running efficiently and that it is still looking into the entire overall impact the outage had.
Facebook makes tens of millions in advertising each day, so the amount of money the company lost is presently unknown.
Some believe that the outages were a result of a criminal investigation as part of the slew of lawsuits and inquiries that it is facing. United States federal prosecutors have been readily doing criminal investigations into information deals that Facebook allegedly struck with more than 150 technology companies such as Apple Inc. and Amazon.com Inc.
In addition to being under investigation for privacy practices, Facebook also faces continuous investigations by the Federal Trade Commission, two state agencies in New York City, as well as the Securities and Exchange Commission.
A spokesperson for Facebook claimed that the company has been thoroughly cooperating with all investigations in the federal probing without the need to face the grand jury specifically. The company ensured the outage wasn’t related to such criminal investigations.