Working in the hospitality industry at some point in your life is practically a rite of passage that’s usually taken over by teenagers stepping into the workforce for the first time. Most of you have flipped a burger, mixed a milkshake, pulled a beer, or served a venti soy cap; however, many of you likely don’t think those jobs are relevant enough to put on your resume.
What many people fail to realize is just how challenging it is to work a hospitality job; they aren’t for the faint of heart. There is no reason why your “head barista” position needs to be omitted from your resume. Here are some transferable skills that can be used in a variety of careers.
Identifying Weaknesses and Strength
It’s not uncommon for those entering the workplace for the first time to be introverted. When you work in hospitality, regardless of if it’s at a fast food restaurant or house cleaning at a hotel, you quickly learn to become comfortable with other people. Hospitality helps you to identify multiple weaknesses so that you can work on them. If you’re shy, the communication with others can make you more outgoing. If you’re not the greatest with math, working with the cash register can help you with mentally going through numbers in your head.
Leading and Teamwork
The hospitality industry is highly based on teamwork. It’s imperative that you work as a team, learn how to make compromises, and learn how to put your issues and complaints to the back of the line.
If you get to a point in your career where leadership is a significant part of the role, then calling upon this skill to help your team work through challenges that keep them on track is useful. Teams are typically diverse, so it’s an exceptional skill to work with and lead a variety of people.
Customer Service Skills
There is nowhere else that you are going to learn all about customer service skills than in the hospitality industry and even working at a call center. Customer service is typically about having basic manners and the ability to solve problems while calming speaking to an angry customer under pressure.
It is challenging to keep calm while a customer is in your face being rude, but when it comes to customer service, the client needs to be treated as if they are always right—even when they aren’t. If customer service is something you struggle with, it won’t take long for you to recognize the weakness. A great way to strengthen your customer service skills is by reversing the situation by putting yourself in the client’s shoes.
Go That Extra Mile
Businesses exist for their customers; without them, there is no business. Going above and beyond, especially with customer service, is not only going to make your clients happy but it’s going to make them feel like they are part of the family. In your current role, you can keep that mindset from hospitality and treat your customers the same way. Nine times out of 10, they are going to return and even rave to their friends and family about the pleasant time they had with your business. People do notice when you are genuinely interested.
Honesty and Quality
When comparing your current job to your hospitality job, you can look at lousy coffee as a failed marketing campaign, and you need to be able to be upfront with your clients about the horrible coffee and offer to make a new one.
Quality is a touch different because it’s not only the product itself; but you. Whether or not you need to wear a uniform—you need to take pride in your appearance because you are representing another brand. Your presentation is paramount.
Adding your hospitality jobs to your resume and focusing on the skills that you’ve learned from them can give you and the one doing your interview a lot to discuss. The way that you converse with your interviewer is going to make them see that what you’ve learned from working in hospitality has added value, and you might be on your way to a job offer.