For passengers that are not keen on the idea of travelling on the Boeing 737 Max, Southwest Airlines is offering them the chance to change their flight should the jet be allowed to operate again.
The fast selling jet was ordered out of use by worldwide aviation authorities in March, as a total of 346 people were killed within a five-month period in two separate incidents.
Southwest’s CMO, Ryan Green, stated that should passengers feel uneasy about travelling on the Max aircraft, Southwest is willing to be flexible with them. He went on to state that the company does understand the concern and is willing to allow these passengers to fly on a different aircraft without paying any fare difference.
Southwest Airlines is known to not charge ticket-change fees; however, they do usually charge fair differences and have elected not to do so in these situations.
The Dallas-based carrier is the largest 737 Max operator in the United States as 34 of its 750 aircraft fleet are Boeing 737 Maxes. Green stated that going forward, Southwest has every intention of being upfront with customers and letting them know the model of the plane attached to their flight booking.
This measure is a welcome one as it proves that airline companies are aware of and are willing to facilitate skittish passengers considering regulators are prepared for a possible return of the planes.
Oscar Munoz, CEO of United Airlines has stated that the carrier is also willing to rebook passengers at no extra charge. In fact, he has stated that once the grounding order is lifted, he intends to personally be on the first Max flight of the airline.
Last week, Boeing said that it has now rectified the issues in the software that was cited as the cause of both the Indonesia crash in October, and the Ethiopia crash in March.