When you decide to finally be an entrepreneur, there are countless things that you need to consider, and numerous more things that you’re going to learn on your journey. No one is ever going to expect you to know everything. However, one of the most important things that you need to understand are your professional relationships, and just how integral they are to your business.
It’s no secret to any successful business owner that building the trust, and the dynamic, between you and your clients, can be a grueling task. Sometimes, regardless of how much effort you’ve both put into it, the relationships don’t always stand the test of time. Following along with some key fundamentals to starting, maintaining, and knowing when to leave behind toxic connections could help you strengthen your core business.
Foundation of a Stable Business Relationship
Contrary to what you might have heard, professional relationships aren’t all that different from the personal ones. They still require the same type of dedication, and they always thrive off of one essential element: trust. Without trust, you have nothing. It’s a positively crucial factor when you’re trying to build quality relationships in business. It should be evident that when you foster trust, you’re encouraging more people to work with you, and your business because they know that you have their best interest.
On top of trust, you should be considering other factors such as the quality of the goods and services that you’re offering. You want to make sure that the quality matches not only your standards, but they are capable of meeting what your customer expects. Communication is another critical element that holds professional relationships together. If you’re consistently hard to reach, never return emails or voicemails, and just make it difficult for your colleagues or customers to get in touch with you, they aren’t going to feel secure doing business with you.
Maintain Professionalism at all Time
Life is life, and business is business. Throughout life, and throughout business, you are going to come across scenarios where you don’t agree with the situation or the person, and that’s okay. Everyone is their own person, with their individual sets of beliefs, and their personal opinions on how things should get run.
Disputes in the workplace are more common than what you may think, but they don’t have to be detrimental to your office, or the project that you’re working on. The most important thing is to remain calm and to remain professional. You should always try and put yourself in the other person’s shoes. This colleague of yours may feel like their method is the best route to take, and even if you don’t agree, you should always hear them out without lashing out. Ensure that you aren’t replying to them with a domineering attitude, let them speak, and then give them your reasons for not agreeing. A little communication can go a long way, especially in business disputes.
Dissolving a business relationship can be one of the hardest things that you have to do, and this can include everything from having to terminate an employee, to having to break things off with a bad client. Whatever it is, you need to handle the situation with integrity, honesty, compassion, and empathy. No one knows what’s going on in someone else’s life.
If you are serious about cutting ties and ending the relationship, you should do it in a way that isn’t going to create further damage. Show the colleague or customer that you value them and respect them by having a personal meeting with them. That is going to allow you both to get things off of your chests. Just because you’ve decided to end the professional relationship, doesn’t mean that the other person’s feelings shouldn’t get taken into consideration, and it doesn’t mean that you’re right.
When you handle these types of situations properly, you can usually salvage some part of the relationship that makes enough room for possible future endeavors. It also shows that you truly care about those who work for you, or do business with your company, when you take the time needed to properly explain to them what isn’t working out. Resolve the issues, and come up with compromises that work for you both. The last thing that you would want is a public relations nightmare on your hands.
What tips do you have for maintaining or ending business relationships? Start a discussion below.